Singer-songwriter Sheryl Crow took to Twitter on Wednesday to work her way out of a predicament with her Tesla Inc. vehicle.
Help! Who knows what to do when your @Tesla screen goes black and the reset doesn’t work? Return it and get your money back?? #Tesla #stuckinaparkinglot
— Sheryl Crow (@SherylCrow) April 3, 2019
Jokes alluding to Crow’s more famous songs immediately started pouring in:
a (car) change would do you good
— Kim Bhasin (@KimBhasin) April 3, 2019
There was also plenty of advice for Crow to buy a different car, to not to worry since Tesla TSLA, +2.31% Chief Executive Elon Musk would personally send help, or to hail an Uber or a Lyft.
Crow’s tweet has been shared nearly 200 times and “liked” by more than 400 people.
Tesla did not immediately reply to a request for comment on the singer’s situation. It was not clear which model the singer drives, although it’s likely safe to say it is not the mass-market Model 3 sedan.
On Tesla owner forums, some owners have reported similar issues with their screens over the years, usually around a software upgrade.
Advice ranged from rebooting (which the singer apparently has already tried, naturally) to a dreaded “time for service.”
One Tesla owner has described what worked for him in a similar situation: Drive his Model S without the main display screen because there is still the driver display, which is “much more stable than the main display.” That owner still had to talk with a technician to get his problem resolved, however.
Crow, who happens to have co-written “Real Gone,” one of the songs in the Disney-Pixar movie “Cars,” appears to be a bit of a classic-car enthusiast. A few years ago, she auctioned off her 1959 Mercedes Benz roadster to benefit tornado victims in Joplin, in her native Missouri.
Related: Tesla’s investor day to focus on Autopilot
The spot of bad publicity from a celebrity comes as Tesla is on the cusp of reporting its first-quarter delivery numbers, and amid skepticism that the company can meet the already-watered down Wall Street expectations.
Tesla earlier Wednesday said its April 19 investor day will focus on its self-driving software and hardware, which includes showcasing to Wall Street its new, in-house self-driving computer.
Tesla shares have gained about 10% in the past 12 months, roughly matching the S&P 500 index’s advance in the same period. Year-to-date, however, the stock has lost 12% versus a gain of 15% for the S&P. SPX, +0.19%
Staff writer Maria Lamagna contributed to this report.
