The Wall Street Journal: Ryanair to require extra simulator training for Boeing 737 MAX pilots
Europe’s biggest low-cost airline, Ryanair Holdings plans to put pilots of its Boeing Co. 737 MAX jets through extra sim...
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H&R Block agents took ‘empathy training’ to handle people upset by smaller tax refunds or surprise tax bills
Accountants are investing in customer service as the average tax refund has dropped 8% and 4.6 million people are expect...
Robots? Training? Factories Tackle the Productivity Puzzle
With unemployment low and wages creeping up, companies have an incentive to become more efficient — an exercise that ten...